1. Introduction
This Privacy Policy explains how BRKT Al Najah Technical Services ("BRKT Al Najah", "we", "us") handles information connected to this website and to enquiries submitted through it. It applies to visitors browsing brktalnjah.com and to anyone who contacts us for a Dubai technical service through the contact form, phone, WhatsApp or email.
By using this website or sending us an enquiry, you agree to the practices described on this page.
2. Information we may collect
When you get in touch with BRKT Al Najah, we may collect the details you choose to share with us, such as:
- Your name
- Phone number
- Email address, if provided
- The service you are requesting, for example AC maintenance, plumbing or electrical work
- Your Dubai area or property location details
- Preferred date for a visit
- Your message or description of the issue
- Any photos or additional information you share later through WhatsApp or email
- Basic technical website data such as browser or device type, and pages visited, if analytics tools are added to the site in future
At this stage, the website is designed mainly for service enquiries. If analytics or advertising tools are added later, this policy will be updated to reflect that.
3. How we use information
Information you share with us is used to:
- Respond to your enquiry
- Call or message you about the service you requested
- Schedule a service visit at your preferred time and location
- Prepare an estimate for the work involved
- Improve how we communicate with customers and how the website works
- Keep a basic record of enquiries for our own reference
We do not use your information for anything beyond handling your service request and related business communication.
4. WhatsApp, phone and email communication
You can reach BRKT Al Najah by WhatsApp, phone call or email. When you contact us through these channels, the platform provider, for example WhatsApp or your email service, processes your data according to its own privacy policy, which is outside our control. We recommend reviewing those policies if you have concerns about how those platforms handle your information.
5. Form submissions
When you submit the contact form on this website, the details you enter are sent to BRKT Al Najah's email address so our team can follow up on your enquiry. We use this information only to respond to you and arrange the requested service.
6. Cookies and analytics
Basic browser and session behaviour may be used to keep the website functioning correctly, such as recognising that a form was submitted.
At this stage, this website does not run analytics, advertising pixels or tracking tags. If any of these tools are added later, this Privacy Policy and any related cookie notice will be updated to explain what is used and why.
7. Sharing information
BRKT Al Najah does not sell visitor personal information.
Information may be shared only where necessary to handle your service request, comply with legal requirements, run our business operations, or work with trusted service providers who help us deliver the service you asked for.
8. Data storage and security
We take reasonable care to protect the enquiry information you share with us. However, no method of transmitting or storing information online can be guaranteed to be 100% secure.
Please avoid sending highly sensitive personal information, such as financial account details or government ID numbers, through the contact form.
9. Data retention
We keep enquiry information only for as long as reasonably needed to respond to your request, keep basic business records, handle any disputes, or meet legal or business requirements.
10. User rights and requests
You can contact BRKT Al Najah at any time to ask what information we hold about you, request a correction, or ask us to delete it, where applicable. Use the contact details below to make a request.
11. Children's privacy
This website is intended for adults arranging technical services and is not directed at children. We do not knowingly collect information from children.
12. External links
This website may link to third-party platforms such as WhatsApp, Google Maps or social media pages. These platforms have their own privacy policies, and we are not responsible for how they handle your information.
13. Updates to this policy
We may update this Privacy Policy from time to time as the website or our services change. Please check this page occasionally for the latest version.
14. Contact
If you have any questions about this Privacy Policy or how your information is handled, contact us:
15. Legal review note
This policy is provided for website transparency and should be reviewed by a qualified legal professional for final legal suitability.